WINDTRE AND IBM STRENGTHEN THE DEVELOPMENT OF AI TECHNOLOGY
– di Redazione WINDTRE BUSINESS
WINDTRE and IBM started a collaboration two years ago, focusing on the development and use of technologies such as AI, cloud and automation . The project is aimed at improving the interaction with users who access web portals, but not only: in fact, these technologies have proved to be an important support to the telephone operators of call centers and costumer care, which have seen a dramatic increase in activity. telematics due to the Covid emergency. AI solutions allow you to enhance human action , thus improving business productivity.
What is artificial intelligence?
Artificial Intelligence (AI – Artificial Intelligence) is the branch of computer science that studies the possibility of developing hardware and software systems with the aim of pursuing a goal autonomously , just like a real human being would do. Artificial intelligence is able to create systems capable of making decisions, understanding and processing natural language and images. In addition, AI systems have now taken hold of the concept of planning and interacting with people, machines and the environment. The development of automation systems is possible thanks to the learning techniques given by the algorithms that process the data, with the consequent ability to understand, reason and elaborate the final solution.
WILL , the assistant of WINDTRE based on Watson’s AI WILL is the digital assistant of WINDTRE, which, thanks to Watson’s artificial intelligence, uses natural languageand voice interaction to support users, guiding them towards the best solution for them. WILL initially responded to the simplest commands, leaving operators the ability to take care of more complex matters, increasing the degree of productivity and positive feedback. The partnership between WINDTRE and IBM has allowed the development of further application areas to meet the needs of users who not only require assistance, but also support in their commercial choice. “Technology and human capital have made the difference in the emergency and will make it even more in the new normal, which brings customers / users back to the center, with their real needs and new ways of interacting” – said Rolando Neiger, GM Global Business Services of IBM Italia – “
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